Ksenos Support

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Activity overview

Latest activity by Ksenos Support
  • Ksenos Support created an article,

    What video player can I use to play exported video clips?

    Any video player should be able to play the exported video clips. Windows Media Player, the Windows 10 Videos or VLC media player are the ones most commonly used.

  • Ksenos Support created an article,

    Is it possible to add users to several groups?

    A user can only be added to a single user group. To change the group, user must be removed from old group before adding it to a new one.

  • Ksenos Support created an article,

    Why are my recordings loading so slowly?

    There can be many reasons for slowness. If the recorder has a lot of cameras recording continuously, this can push the hard disk speed limits. The system might also be unable to record fast enough....

  • Ksenos Support created an article,

    Mobile app

    Remote viewing on end users' mobiles requires the Ksenos mobile app for Android or iOS, and Ksenos with a server enabled and a remote user created. If used from the same LAN/WLAN, nothing else nee...

  • Ksenos Support created an article,

    How do I recover deleted files?

    If you have deleted video clips made with Ksenos from the Gallery folder, the recoverability depends on whether you have permanently removed the files or just moved them to recycle bin. Please chec...

  • Ksenos Support created an article,

    Is it possible to schedule automatic screen captures and save them to a gallery with Ksenos?

    This is not possible directly in Ksenos, but it can be done with an outside command or program. On Linux, for example: curl -o image.jpg "http://admin:admin@localhost:80/camera/?id=b50973cd-2d...

  • Ksenos Support created an article,

    Moving a license

    Moving the license from one server to another first requires one of two steps: Moving the whole license file from the %appdata%\Ksenos, /home/ksenos/.Ksenos or the /var/lib/ksenos/.Ksenos folder t...

  • Ksenos Support created an article,

    What characters can I use in my password?

    Password must be at least 4 characters long. The permitted characters for local usage are: Uppercase letter: A-Z Lowercase letters: a-z Accented alphabetic characters: åäö Digits 0-9 Spaces Specia...

  • Ksenos Support created an article,

    How many client connections can be added?

    On one Ksenos server, there is a limit of 999 on client connections, but the amount of web connections is limitless. Remote connections strain the server, so in practice the real limit might be low...

  • Ksenos Support created an article,

    Why can't I add new cameras?

    The license determines the amount of cameras that can be added. Ksenos allows adding an unlimited amount of cameras, but after the license runs out, the camera will show an Insufficient license tex...