Ksenos Support

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Activity overview

Latest activity by Ksenos Support
  • Ksenos Support created an article,

    Counter widget

    Creating a counter From the menu, go to Settings > Counters Click the + icon to create a new counter. To copy an existing counter, right-click it from the list and choose Add counter. To remove ...

  • Ksenos Support created an article,

    360° image dewarping

    Ksenos fixes any distortions resulting from the 360° image, creating an image that can be maneuvered like a PTZ camera image directly over the image using a mouse or a joystick. This image can be u...

  • Ksenos Support commented,

    Official comment

    Hey Robin, This is a known issue in the current release version (possibly affects versions 2.11.5 to 2.12.2) on all operating systems and it is already fixed for the next release. 

  • Ksenos Support commented,

    Official comment

    Hey Robin, This is a side effect that was caused by a fix to another bug related to the window placement on monitors. We're looking into fixing it for good. The described SUPER (Windows key) + arro...

  • Ksenos Support commented,

    Official comment

    Hey Robin, Export maps will export all the maps, with all the cameras placed on them. When importing them back to another client, the images and cameras should show on the map widget. To export the...

  • Ksenos Support created an article,

    Encrypted remote connection and HTTPS

    Ksenos supports encrypted remote connections by default when remote server is enabled. HTTPS must be toggled on when the web server is enabled. Ksenos generates a self-signed certificate that will ...

  • Ksenos Support created an article,

    Enable automatic startup when logging into the operating system

    Ksenos can be set to start automatically when logging in to the operating system. This feature is recommended for servers running in GUI mode, to ensure Ksenos is running and recording all the time...

  • Ksenos Support created an article,

    What video player can I use to play exported video clips?

    Any video player should be able to play the exported video clips. Windows Media Player, the Windows 10 Videos or VLC media player are the ones most commonly used.

  • Ksenos Support created an article,

    Is it possible to add users to several groups?

    A user can only be added to a single user group. To change the group, user must be removed from old group before adding it to a new one.

  • Ksenos Support created an article,

    Why are my recordings loading so slowly?

    There can be many reasons for slowness. If the recorder has a lot of cameras recording continuously, this can push the hard disk speed limits. The system might also be unable to record fast enough....